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Job vacancy Guest Service Agent
Announced
12 March, 2024
Job Type
Full Time
Job Status
Employee
Job Title
Guest Service Agent
Job Location
Job Presentation
We are looking for a Guest Relations Agent to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
What you will be doing- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, areas, and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience of at least three (3) as a Guest Relations Agent
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Note: Only qualified candidates will be contacted.
Salary
NGN 80000 - NGN 100000 Gross (NGN)
Valid Till
12 Jun, 2024 (44 days left)
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Polystar building, 2nd Round About, 4th Floor, Lekki Phase 1, Lekki, Lekki
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