Job vacancy Restaurant Operations Manager

Our client is in the food and beverage sector and they are looking to employ a Restaurant Manager.
Job Summary

The Operations Manager will be in charge of managing and organising daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers.

Job Responsibilities

•  Coordinate daily restaurant operations.
  
•  Deliver superior service and maximise customer satisfaction.
  
•  Respond efficiently and accurately to customer complaints.
  
•  Regularly review product quality and research new vendors.
  
•  Organise and supervise shifts.
  
•  Ensure all end-of-day cash outs are correctly completed.
  
•  Coordinate daily front-and-back-of-house restaurant operations.
  
•  Appraise staff performance and provide feedback to improve productivity.
  
•  Estimate future needs for goods, kitchen utensils and cleaning products.
  
•  Ensure compliance with sanitation and safety regulations.
  
•  Manage the restaurant’s good image and suggest ways to improve it.
  
•  Control operational costs and identify measures to cut waste.
  
•  Create detailed reports on weekly, monthly and annual revenues and expenses.
  
•  Promote the brand in the local community through word-of-mouth and restaurant events.
  
•  Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  
•  Train new and current employees on proper customer service practices.
  
•  Implement policies and protocols that will maintain future restaurant operations.
  
•  Hire, train, and supervise restaurant employees.
  
•  Create a staff schedule to ensure appropriate staffing.
  
•  Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary.
  
•  Take ownership of budgets and cost control methods to minimise expenses.
  
•  Address customer needs, comments, and complaints.
  
•  Adhere to and enforce employee compliance with health, safety, and sanitation standards.
  
•  Process payroll and maintain all relevant records.
  
•  Ensure all employees are working within outlined operating standards.
  
•  Report on financial performance, inventory, and personnel.
  

Job Requirement

• Degree in Business Management or any related field
  
• Minimum of 3 years of experience as a Restaurant Manager

ERJ2486

2 Jun, 2024 (34 days left)