Review Terrible service

I wanted Zero stars - but the system would not let me. A document that left Asaba on Tuesday morning for Abuja and I was told it would arrive on Wednesday has still not arrived. It is now Friday, after 3pm. I have been calling several times since they NEVER call to find out what is happening. And now, having taken my money, they no longer answer the phone. What have I done wrong? Paid for a very important document that was needed YESTERDAY to be delivered to me. I do NOT recommend this courier service. Not at all.