Fiberone Broadband

1.8 13 Reviews
Verified
Listing
Recentrly
Updated
Company name
Fiberone Broadband
Address
14, Allen Avenue, Ikeja, Lagos State, Lagos, Lagos, Nigeria
View Map
Phone Number
+234 908 798 1900
Working hours
Sunday: 08:00 - 17:00  See All
Establishment year 2016
Employees 51-100

Reviews

13 Reviews
1.8
 
Write a Review
1.0
Fibre one is the Worst , avoid them
Very true, fibre one is the worst when it comes to customer service. Over two weeks after installation, the internet isn’t working. The engineer collected 15k bribe from me and still it isn’t working. I called fibreone to complain they said they would get back to me but no way. I had to subscribe to another internet service provider. 86,500 wasted and extra 15k wasted. They are just the worst. The sales lady mosun , she is the worst person i have ever encountered in my life. My location is lekki, osapa London
1.0
Poor customer service
My internet has been down for 10 days and I have been writing to them everyday while they respond that they will send someone. Till now, 10days after, they haven't done anything about it. I paid 2 months subscription and I regret it. The network is okay but their staff will lead to the collapse of the business. If the directors of the company are smart, they should sack all their customers disservice staff
1.0
Customer technical issue resolution -- Very poor
Internet speed good but just dont have issue that will require their field engineers come to your side. It may take a month to fix your problem. Very bad
1.0
Very Awful Experience
After payment, installation is like a herculean task to them with diverse excuses and what I realize is some people get instant installation if you can bribe their technical staff.
Poor customer service and service delivery since Saturday 10:00 am service has been cut off without explanation to customers via email or SMS on why there is a disruption of service and what they are doing to restore the service. It is a big regret subscribing for this because this is what I use for working from home.
PUBLIC USER
This is my experience...I wish I didnt subscribe to their service. Their field engineers are the laziest people have seen. You have to bribe your ways sometimes for their field guys to come fix your issue. I wonder if there is any serious person in charge of that company...cos if there is any, he/she cant be running business in this carefree manner. Zero synergy btw customer care dept and technical department.
Internet speed = Good (island). JUST DONT HAVE ISSUE THAT WILL REQUIRE THEM TO COME.
4.0
Unlimited Data - Customer Service could be much better
Service is fine, but they have had recurring problems with service outage due to vandalization. When the service is up, it is second to none. I guess a secondary source is a must when using their service. I use an MTN HyNet as back up. My pocket feels the difference when Fiberone is down,
1.0
Awful Company
Awful and dreadful company. The bottom class internet service company in Nigeria. You pay for 1 month and get serviced 2 days only. You will be calling and calling without any resoponse.
5.0
GOOD DERVICE
GOOD SERVICE DELIVERY. HAVE EVEN RECOMMENDED IT TO MY FRIENDS. THE SERVICE IS BETTER THAN THE ONE I HAVE USED BEFORE. I PAID AND WAS CONNECTED WITHOUT TIME WASTING EVEN THERE CUSTOMER SERVICE IS EXCELLENT THEY ATTEND TO ME WITHOUT WASTING TIME AT ALL I AM REALLY ENJOYING THE SERVICE. MEMBERS OF MY COMMUNITY ARE ALSO PLANNING TO COME ON BOARD
PUBLIC USER
Sounds fake, no depth. Obviously fake
PUBLIC USER
This is clearly a lie and was probably put up by one of their staffs. The service is nothing to write home about.
PUBLIC USER
Its good that peoples the truth always! FiberOne is one of the worse internet service provider ever in Nigeria. Internet services down for over 1 week and they have done nothin about it. They are only good at sending subscription reminders and after that nothing else. I regret ever using them. I am in the process of signing on another provider now.
1.0
Terrible Terrible Terrible Customer Service
Paid 27th July for installation and till the 11th August no installation yet. They keep making promises they can’t keep. I have asked them to refund my money but it’s looking like they are playing games with me. They look like a bunch of confused workers, running around like headless chickens. SMH
1.0
Worst customer service ever possible
It is well underrated to say their customer service is poor. Probably the worst I have recieved from any business. If you have an alternative do no I repeat do not use their services,it isnt worth how they would treat you as a customer. If I could give negagive stars I would !!!
1.0
Service connection
For the past one week I have been having issues with the speed of my service . The customer service is really crap and they require proper training . No one has been able to respond to my service or give a reason to the poor service . The customer service is so bad to the extent that I was advice to go see my tv installer for the bad service I am getting? Really ? I am streaming if it freezes it’s due to speed and not my TV donut . Where do they get this people from ?
PUBLIC USER
Thanks for the review. What are you at
4.0
Great people
I started using their services in January 2020 and I must confess they are great people from the Field Engineers that came for installation to the after sales team and the customer service team.
1.0
Highly deceptive people!
They Lie a lot! They make promises they wont keep! They give excuses that makes it obvious that they regard you as a fool? They are never true to their word! They lack Integrity... if these things irritate you in the business setting like they do me, and you have an alternative, try the alternative.
1.0
Bad customer service!
They started out well but along the line encountered problems with PHCN, which has disrupted their services in Maryland/Anthony for nearly 4 weeks now! . The annoying part is that all their customers service numbers and their representatives numbers has been switched off!!!
See All 13 Reviews

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Company Details

Location map
14, Allen Avenue, Ikeja, Lagos State, Lagos, Lagos, Nigeria Get Directions
Description
FiberOne Broadband Limited is a fiber internet services provider established to meet the connectivity demands of ever evolving Homes and Businesses in Nigeria.
Fast Internet, Reliable Internet.
FOB utilises optical cables for its internet broadband service, which makes it the fastest internet you can get – up to 50x times faster than the fastest LTE service available in Nigeria. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. And, because Fibre uses light instead of electrical pulses, it's weather resistant and doesn't degrade over large distances – giving you a consistent, fast internet and a dependable experience.
Working hours
Monday:08:00 - 17:00
Tuesday:08:00 - 17:00
Wednesday:08:00 - 17:00
Thursday:08:00 - 17:00
Friday:08:00 - 17:00
Saturday:08:00 - 17:00
Sunday:08:00 - 17:00
Products & Services
The Home Fiber Service Package contains two plans which are - The SmartHome Plan (up to 10Mbps) which goes for 10, 500 Naira, and - The SilverHome Plan (up to 20Mbps) which goes for 18, 700 Naira. ...
The SME Fiber Service Package contains two plans which are - The Premium Plan (up to 15Mbps) which goes for 25, 900 Naira, and - The Premium+ Plan (up to 22Mbps) which goes for 43, 900 Naira. A o...

Verified Business

Fiberone Broadband - company profile is confirmed by company owner / representative person / directory administrator.
Last update: November 2020 - View Status


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