Your recovery team lacks professionalism in dealing with the public.
A bank of such repute should be mindful of its image and brand. This group lacks the traits, disposition and the communication skills required for effective service. Their spoken language is uncouth and brash.I doubt if the bank has invested in inculcating modern customer service ethics lately for the recovery team.
Reviews of BOI Microfinance Bank Limited
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BOI Microfinance Bank Limited23, Marina P.O. Box 2357https://www.businesslist.com.ng/img/site/default-business2.jpg
Unprofessional disposition of the recovery team