Job vacancy Customer Service Representative

Our client is in the food and beverage sector and they are looking to employ a Customer Service Representative (CSR). The CSR will play a vital role in ensuring excellent customer satisfaction by providing friendly and efficient service. They serve as the primary point of contact for customers, addressing inquiries, taking orders, and resolving issues promptly and courteously. The ideal candidate will have a passion for hospitality, a strong desire to provide exceptional service to our guests, ensure that our guests feel welcome, valued, and satisfied throughout their dining experience, ensure all complaints are treated accordingly, and ensure all orders are delivered without complaints.

Job Responsibilities:

Ensure that customers have a good time at the restaurant, look immediately into any
complaints they might have and ensure they are promptly resolved.
Maintain strict adherence to set service standards and ensure that procedures are
followed.
Ensure that necessary resources and tools are available for quality Customer Service
delivery.
Manage Customer Service database digitally
Deal directly with customers either by telephone, email, walk in or any other identified
means.
Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
Expedite correction or adjustment, follow up to ensure resolution.
Direct requests and escalate issues and ensure requests are fulfilled promptly.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Record details of customer interactions and give reports to the Restaurant Manager daily.
Devise and implement means to collect feedback on our meals and service from
customers
Report to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.





Requirements 1-2 years work experience in a similar role
Knowledge of restaurant policies regarding personnel and customers.
Passion for the hospitality business
Customer service ethos and culture


Location: Lekki, Lagos

ERJ2548

17 Aug, 2024 (75 days left)