Review Providus bank suddenly changing to Access bank In my yellow card bank deposit

Hi
My name is Emmanuel Ayokanmi
My yellow card Number is ********
I am having serious issues with Yellow card
And its my first time using it with such disappointment
The first day I wanted to deposit into my yellow card wallet through the bank deposit
It indicates that I should pay into providus bank Acct No-******** on August 11
Then suddenly on August 12
They had given me a new Account Number and Bank to pay into
It was Access bank
Acct no-********
Company name:Yellow card financial Nigeria LTD 4
Reference code:********
So I made the deposit of 9800 Naira to the Access bank Account on August 13,2020. 10:04AM
Though I didn't include the reference code in my deposit Because I just went to a POS stand to deposit the money
Transaction Number for the deposit is ********
The Merchants Name is Onakoya Investment (remember I used a POS stand to deposit the money)
Please I have been restless all this while
My Funds hasn't reflected in my wallet
I kept sending Emails but those responding are just giving me nonsense replies
I want a concrete solution to my issue please so I would have positive thoughts about your company or else I would have to report you to access bank in hope to refund my Money to me
I will attach the pictures of the receipts I collected from the POS point which I made the Deposit,and also the Providus former acct number and also the Access bank Acct number pictures
Please I give Yellow card company 48 hours to review my issue
If not
I will be forced to go complain to access bank Concerning the Account I paid the money into that it was fraudulent
I want my 9800 naira to reflect in my Yellow card wallet as soon as possible please
Yellow card number is ********