Review Withdrew

Have been trying to withdrew money from my betway account into my bank account and it has been going and I complain they are saying I should get documents before I can get my money pls my life depend on that money when I used deposits they don't ask for document but when I want to withdrew they ask for documents it not done pls my betway ID is ******** my name is oluwakemi Sosami my bank account is ******** thank you