Call Centre Outsourcing Service

At ICS, we believe that all businesses can succeed if given the right mix of capabilities. These include the people, the process, the technology, the culture and most importantly, the strategy.
Our call center staffs are thought to think and speak like the customers with their abilities to speak in many native languages to ensure smooth communication.

We are capable of operating 24/7/365 and use the following tools:
E-mail response management
Web chat
Session recording and transcript mailing
Self-service Knowledge-base
Analytics and Quality System
Telephony Infrastructure, including ICS Limited can confirm any address in any part of Nigeria. We have office in all the regions of the country.
Computer Telephony Integration (CTI)
Interactive Voice Response (IVR) technology
Ability to support multi-lingual communications with customers
Allows for integration with third-party applications such Business Process Management (BPM) Software
Our call center staffs are thought to think and speak like the customers with their abilities to speak in many native languages to ensure smooth communication.

Let us help you too to achieve your goals and reach for greater heights.
Learn how our call centre outsourcing service can help you grow your business.

It is affordable for a class of business.