Job vacancy Head of Customer Service (...

Description

-Responsible for making the order based on the PO/ document shared by the sales team for the factory and sending it to the factory in charge after MD approval.-Coordinate with the Head of Logistics on confirmation of dispatch and communicate to the customer in writing about the delivery.-Track salesman-wise and customer-wise sales (product and Value) and submit weekly reports to the sales head and MD for review every Monday morning.-Prepare the debtor's review report every Friday evening and confirm with Head Sales to send to MD-Arrange for sales kit for all sales members including presentation, specification sheet, and sample rolls based on approval from the sales head & track the sample status report with value.-Help in getting the annual sales budget made for the annual presentation.-Confirmation to the sales team about the order status with dispatch dates and payment collection every week and update in case of urgency.-Make sure the invoice is submitted to the customer on time and receive the confirmation/acceptance copy for record and maintain the same.-Handling the order and supply for Coscharis Group company and maintaining the outstanding statement-Sending Outstanding statements to customers every 15 days via email with the coordination with the Head of Accounts.-Brochure and exhibition set up and coordination.

Job Requirement

we are looking for a candidate who fulfill these requirements

• - B.Sc in any social sciences discipline is a prerequisite.- A master's degree is mandatory.- Certification in Customer Service is compulsory.- Minimum of 6 years of managerial work experience with at least 3 years of team management experience.

• BSC

HMO Pension