Job vacancy GM Shared Services

Allied House 227 Ikorodu Road, Town Planning Ilupeju, Lagos
  0808 623 3765, 0812 073 0748

View all 46 Jobs
Job Type
Job Status
Full Time
06 July, 2021
Job Title

GM Shared Services

Job Location
Job Presentation
Job Introduction
    Adexen was mandated by an international FMCG company to recruit an experienced General Manager Shared Services for their operations. The position is based in Lagos.
    • Drive the operations and performance of the Shared Services (SS) Function with focus on increased productivity, cost efficiencies, automation, and improved processes.Incumbent shall be resoponsible for conituous enhancement in customer experience of shared services delivery which in turn will lead to improved customer rating.
    • Support CEO in implementing strategies related to shared service operation
    • Develop and implment SOPs for all processes for the Group


    • Building and maintaining the group as the 'Employer of Choice' by defining right people strategies*Develop, update and implement key policies related to HR operation - recruitment, performance mangement, training and developement
    • Ensure HR develops into a true business partner and improve key HR metrices like Employment productivity, engagement and retention.
    • Implement robust governance system for periodic measurment of HR deliverables to ensure HR achives its set KPI.
    • Ensure implementation of all inter audit recommendations on control and process improvement.


    • Keep in touch with emerging trend to help implement best practices related to system, process and policies.
    • Prioritze key processes to be developed and implemented to best serve customers in managing their business
    • Develop and implement performance matrix for dashboard for effective management of Service Level Agreement (SLA) with Customers


    • Work with IT head to develop long term technology road map
    • Undertake risk analysis in IT set up and operation and put in place effective risk mitigation strategy and infrastructure.
    • Develop Annual budget for coninuous upgradation of hardware infrastructure in line with industry standards.
    • Work with head to digitise new business applications


    • Restructure procurment department to bring specilized focus on commodity/category management
    • Develop, update and implement best in class processes (SOPs) related for procure to pay and other key processess like vendorr managment and evaluation.
    • Put in place structured governance process to ensure all procurment KPI are achived in full.
    • Work with Group Procurement manager to ensure all internal audit recommendations on improvement in control and processes are implemented promptly.
    • Drive key strategic projects of outsourcing, rate card based purchase, reverse auction are implemented within set deadline.


    • Develop update and implement standard processes for (SOPs) for contract management, ligation management, compliance management
    • Develop shorlist specilialised law firm for CEO approval and maintain relationships with them
    • Put in place a structured governance and reporting system to ensure all Legal KPIs are fully achieved.
    • Monitor all business crtitical contract for turnaround time to provide effective support to business units in executing critical deals within deadline
    • Guide Head legal in resolution of commercial issues and disputes that may arise during the course of the business.
    • Peronally Liase and manage relationship with law firm engaged for key litigations with high stake
    • Work with Head Legal to ensure all recommendation of internal audit on improvement of control and processes are duly implemented.
Desired Skills and Experience
    • Bachelor's degree from a recognised University. MBA is preferred
    • Minimum 15 years’ experience in running similar operations within FMCG (+/-U$300m revenue minimum)
    • Experience in improving efficiencies and processes in various different support functions
    • Experience in leading process automation
    • Experience in managing unionised labour
    • Experience in implementation of capital projects, including input of feasibility studies around projects such as ERP implementations
    • SAP implementation expert is a plus
    • Experience of managing the administration of Expat staff
    • Understanding of all shared service functions like HR, IT, Legal, Procurement, Business Excellence
    • Strategic Skills / Vision / Planning & Organising
    • Judgement / Problem Solving & Decision Making
We thank all applicants however only those selected will be contacted.
Valid Till
2 Dec, 2021 (66 days left)

How to Apply?

Please apply for this job on website:

More Job Vacancies

See all jobs