Job vacancy Customer Service Executive - Lagos

JOB BY
eRecruiter Nigeria
6th Floor 103 Allen Avenue, Ikeja

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Job Type
Employee
Job Status
Full Time
Announced
18 December, 2019
Job Title

Customer Service Executive - Lagos

Job Location
Lagos, Lagos, Postal Code 234
Job Presentation
Our client is a fast growing tool hire service for the construction industry situated in the heart of London, starting up in Nigeria. They currently have an opening for a Customer Service Personnel - Lagos

Responsibilities
Managing incoming calls and customer service inquiries over the phone and on social media platforms
Generating sales leads that develop into new customers
Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
Answers questions from and provides information to customer about merchandise for sale
Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Schedule posts that go up on all social Media Platforms
Interact with customers via social media and phone calls and chat


Requirements 1-2 years proven customer service/support experience
Ability to remain professional, calm and courteous with customers at all times..
Excellent Verbal and written communication skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Social Media Savvy


Salary
0 - 1,000,000 P/A (NGN)
Valid Till
18 Mar, 2020 (25 days left)

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