Job vacancy Customer Service Executive

JOB BY
Ngcareers.com
Lekki, Lagos

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Job Type
Employee
Job Status
Full Time
Announced
29 August, 2019
Job Title

Customer Service Executive

Job Location
Lagos
Job Presentation

Stedarol Global Concept Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location
: Lagos

Job Duties/Requirement

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction.

Minimum Qualification

  • ND in any relevant fields.

Application Closing Date
13th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to: info.stedarolglob@gmail.com Using the "Job Title" as the subject of the mail.

Valid Till
13 Sep, 2019


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