CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time. limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

• Answering and directing phone calls to relevant staff
• Scheduling meetings and appointments
• Taking notes and minutes in meetings
• Ordering and taking stock of office supplies
• Being a point of contact for a range of staff and external stakeholders
• Preparing documents for meetings and field works or trips
• Processing and directing mail and incoming packages or deliveries
• Greeting and directing visitors and new staff to the organization
• Writing and issuing emails to teams and departments on behalf of teams or senior staff
• Researching and booking travel arrangements for staff members
• Finding ways to improve administrative processes

• Sales of all Nestle Products
• Advertisment of all Nestle products
• Increase customer retention
• Maintain a good customer service
• Introduction of new Nestle production to customers