Reviews of Royal Air Maroc - Victoria Island

Here you will find reviews about Royal Air Maroc. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
6 Reviews
1.3
 
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1.0
SUPER UNRELIABLE
My predicament started with the booking of the airline from London in February 2020, the dates selected for departure was good but my return leg was changed without my knowledge as an additional 2mths was added to the ticket. I decided to manage the ticket that way and my flight to Lagos was good but it is a disaster right now with my departure from Lagos as I'm practically stranded here. Now, I have a ticket which was to see me get back to London today (19th of October 2020). This ticket has now been cancelled twice, the first date of departure was set for the 24th of October 2020 and now I got a new notification that a new date has been set for me for 27th of October 2020. To make matters worse, the airline call centre is trying to schedule me for a different date all together. At the end of the day, the call centre eventually hung up on me. The airline office in Lagos is just as useless as the airline as no one picks their calls there, no one to talk to for assistance right now. My initial plan was to connect with another carrier from London on the 27th of October to my base in Toronto and now I will definitely be missing that flight. My first experience with this airline and this will definitely be my last
1.0
Flight Reschedule
Can someone please help me beg these RAM people to tell us when they will resume operation in Nigeria. You guys are holding our lives standstill. Are you the only airline affected by the pandemic. I
3.0
Missing content
I have heard experience of people missing their languages with air maroc. I must say I was impressed using air maroc to USA(Boston).
This is my very first time with air maroc.
Coming back to Nigeria was a different experience.
After 14 hours layover in Morocco, got to Lagos to find all my languages were wrapped. I was so impressed. But I notice one of my bag the wrap was half way torn. I had to cut it off my self. I also noticed same bag was not as heavy n full as I have packed it but it never came to my mind some content might be missing because I was looking out for the rest of my languages.
I got home to discover a package of body soup(Irish spring) was missing. I dont know the airport that carried out this damage but its very discouraging. The soap doesn't mean much, because it could have been worse.
I write today because I really want to talk to an authority with this air line.i have tried every number online, no way.i want to know and ask questions. Very important to me. My ref No is Q5UXAJ. FLIGHT NO AT555. DATE 1/18/2020.
Thank you.
1.0
Damage luggages
I travelled with this stupid airline company in june 2019 and my 2 luggaes were totally damaged and I dint even get on of it till 3 days I got to Nigeria ,i.put I. My claim and since then they have being playing games with me they dont want to be responsible for the damage upon that I paid for the insurance for my traveling , not only that after my pet was approved on this airline same day I was traveling on getting to the airport my pet got declined at the airport upon that I have all his paperwork up to date , I almost missed my flight and I paid soo much money to get my pet ready and meet up with all all the Irline requirements I have to pay stranger at the airport which is dog lover for 3 months inwas away to care for my pet cus I came.from NJ to NY to catch my flight I cant take him back home I went trhought hell up till now this stupid airline have being asking g me.diffrent documents for my luggages that were damaged and never refund me , and actually am on my way today to their office to lunch the complain again cus they never picked their phones 12 /9 /2019 this airline is not a friendly airline.and thier staffs are so o rude and nasty attitude and more soo they criticized animals they are not pet friendly
1.0
lost baggage and scam at the airport
The company handling royal air maroc check in has proven to be profoundly disastsruous. We were told the flight was overbooked when some passengers actually checked in online - which is impossible- then some passenger gave enveloppe of money and managed to get on the plane. After 3 hours waiting standing in the departure hall we were eventually taken to an hotel close to the airport. Then the following day we were taken to the airport at 2:30 AM 4 hours before departure in an airport which is entirely closed. I had to sleep on a cold floor. finally my luggage never arrived and 24 hours later is still not located. So I actually don't know if it has ever left lagos.
1.0
You are a Rascist airline
Took your airline in July to Montreal and back.Going was quite okay Coming back was very shocking that in this day and age in an African country like Morocco casablanca you descriminate against other Africans like yourself. I travelled with my young daughter and we were going back to Nigeria from Montreal. We arrived in the morning and had a long layover of over 12hours after we arrived. Western passport holders were whisked away to a hotel while we Africans were left behind. Someone in our midst made a case as this was highly discriminatory.We were tired as we had travelled from Montreal and had to for several hours insisted that we be treated like others as we paid same fees for our tickets.No cash compensation was offered to us. When we wouldn't budge to go lie on benches as was suggested by the officials of Air Maroc as they say there was no where to keep us they diplomatically sent us to a hotel upstairs in the airport which they knew had no space. No official took us there. When we got there with their forms we were rudely told to come back at 7pm for a space two hours to our scheduled flight back to our various destinations. We are supposed to be boarding at that time. We made the hotel sign as proof and the lady we met proudly and rudely signed the document given to us by air Maroc. When am ready I will surely sue them for damages.Up till now I haven't been able to tell my husband about this shame because he warned me earlier that your reviews are very bad. I will not take air maroc never again.
PUBLIC USER
Its a very useless airline.The worst airline in the world.They always do this shit and leave their customers stranded all the time. They never refund any cash to you even if it was their fault. i would advice you should never take this airline anymore. it should be closed and used to buy puff puff.

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