HPZ (Haier Thermocool)

1.0 5 Reviews
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Company name
HPZ (Haier Thermocool)
Address
45/47 Town Planning Way, Ilupeju Industrial Estate, Lagos, Lagos, Nigeria
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Phone Number
+234 1 555 3289
4973474
7914317
7734074
Working hours
Sunday: Closed  See All

Reviews

5 Reviews
1.0
 
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1.0
my deep freezer is not working well
The 319littres deep freezer i bought on 22 of april 2021 cannot froze,i returned it to the seller and they worked on it, only for me to on it yesterday and discovered that it take all day to froze and it cannot retain the ice, everything start melting immediately current goes off. What do i do now?
1.0
DEEP FREEZER NOT WORKING - 3MONTHS OF PURCHASE- I NEED IT CHANGED
Haier Thermocool product is a HUGE SCAM!

I purchased a Deep Freezer that stopped working exactly on the 3rd Month. to date same Freezer has been picked up 3 times by their untrained staff,

Infact same freezer was returned back to me 5th of June 2020, and got spoilt again in less than 5days after stocking food items.

To pick it up the 4th time they have been tossing me around, rude Driver, poor service delivery, giving excuses they dont have available vehicle to pick up.

A new Freezer now turned to scrap, with dent, yellow colour stain and rusty paint pill. this is disheartnening.

What a waste. I absolutely regret patronizing such incompetent brand, if i had read these reviews i wouldnt have ventured.
PUBLIC USER
My generator of three months has also stopped working. I bought it march 28, 2020
PUBLIC USER
How i wish i saw this review before now.im in the same mess and somebody picking my call is rude and playing pranks on me.The worst electronic i have ever gotten,with very poor customer service.
1.0
Brand new fridge.....Not working
We bought a fridge freezer on the 17th of march in thermocool branch elesekan ibeju lekki, only to plug it for for days with constant light, boom NEPA took the light and it started defrosting immediately, the worse part is the fridge not cooling at all, this is really devastating, we came back for tell them what's going on, with thier bad manner of approach saying there's nothing they can do about it.....you guys need to do better, a new fridge oo????????????????????????????
1.0
Brand new fridge. Not working!
I bought a fridge on 10/6/19, to date 13/9/19. Its not working. Its just one excuse after another. They refused to pick it up from my house. I will go the extra mile to get a full refund of 199k plus damages. Customer service is zero. A great regret for buying your product! Never again!
1.0
pooor after sales service
have been trying to repair or replace a faulty spare par of an automatic washing machine , but was told that it was not available in Nigeria.
See All 5 Reviews

Questions & Answers

Do you have after sales service for haier thermocool TV in Badagry or where in Lagos?
I have 2 faulty deep chest freezers for repairs. I live at Ikorodu. How do I get your aftersale support to come check?
I need your service centre address within Mushin ilasa
View all 7 questions

Company Details

Location map
45/47 Town Planning Way, Ilupeju Industrial Estate, Lagos, Lagos, Nigeria Get Directions
Description
At Thermocool we understand that you want the best for your family. To achieve this you need innovative products, plus a hardworking and reliable support team that’s always there for you. After all, you can’t provide clean clothes, home cooked meals and a cool, calm family home all on your own. That’s where we come in.

We understand your needs like no other brand, that’s because we’ve been designing for Nigeria for over 40 years and whether there’s been a power-cut, a big party or just a huge load of dirty washing, we’ve always been there for you.

Our commitment to you doesn’t stop when you walk out of the showroom; it’s in everything we do. It’s in everything from our market leading product reliability to our famous after sales service and our warranties. So when it comes to choosing a Thermocool product today, you can relax knowing you’ll have all the features and service you need to help your family run smoothly.
Working hours
Monday:09:00 - 18:30
Tuesday:09:00 - 18:30
Wednesday:09:00 - 18:30
Thursday:09:00 - 18:30
Friday:09:00 - 18:30
Saturday:09:00 - 18:30
Sunday:Closed

Verified Business

HPZ (Haier Thermocool) - company profile is confirmed by company owner / representative person / directory administrator.
Last update: November 2020 - View Status


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